Refund Policy

At FixNow (“FixNow”, “we”, “us”, or “our”), we are committed to delivering a reliable and trustworthy platform that connects customers with independent professionals for repair, maintenance, and handyman services. While we do not directly provide services ourselves, we facilitate transactions between customers and service providers (“Professionals”). This Refund Policy outlines the conditions under which customers may request a refund, as well as the limitations and procedures involved. By using our platform, you agree to the terms set out in this policy.

1.    Scope of Policy
This Refund Policy applies only to services that are arranged and confirmed through FixNow. If payments are made outside the platform directly between the customer and the professional, FixNow is not responsible for managing or facilitating refunds for those transactions. Refunds are only considered in situations where the service was unsatisfactory, incomplete, not delivered, or cancelled under the permitted timeframe and conditions outlined below.

2.    Eligibility for Refunds
Customers may be eligible for a full or partial refund if one or more of the following conditions apply:

●     The professional fails to show up or perform the service at the scheduled time without adequate notice or justification.

●     The service is not delivered at all, or only partially completed, and the failure is not due to any fault or refusal on the part of the customer.

●     The professional’s conduct or the service delivered is in breach of FixNow’s platform standards, including gross negligence, unprofessional behavior, or violation of service terms.

●     The customer cancels the service request within the permitted cancellation period (typically 24 hours or more in advance of the scheduled service time).

●     Payment was made in error or was duplicated due to a system malfunction or billing issue.

In each case, FixNow reserves the right to verify the claim by collecting evidence, contacting both parties involved, and reviewing available communication and transaction history.

3.    Non-Refundable Situations
Refunds will generally not be granted under the following circumstances:

●     The service was completed as requested, but the customer simply changed their mind or was dissatisfied for subjective reasons not related to objective service failure.

●     The customer provided incorrect details, failed to grant access to the property or location, or was otherwise uncooperative, causing the service to be delayed, canceled, or unfulfilled.

●     The refund request is submitted more than [Insert Time Limit, e.g. 5 working days] after the scheduled completion of the service.

●     The payment was made outside the FixNow platform, or the agreement and pricing were arranged independently with the professional.

4.    How to Request a Refund
To initiate a refund request, the customer must contact FixNow’s support team by email at [Insert Email] or through the platform’s contact form. The following information must be included in the request:

●     Full name and contact information of the customer

●     Booking ID or reference number

●     Date and time of the scheduled service

●     Description of the issue or reason for the refund

●     Any supporting documentation or photographs, where applicable

Once we receive your request, our support team will review it and may contact both parties to verify the circumstances. Refund reviews typically take 3–7 business days from the date of submission.

5.    Resolution and Processing
If a refund is approved, it will be processed to the original payment method used at the time of booking. Depending on your bank or card provider, refunds may take up to 10 working days to appear in your account. In the case of partial refunds, FixNow will communicate the calculation and justification clearly to the customer.

If a dispute arises and a mutual resolution cannot be reached between the customer and the professional, FixNow may intervene as a neutral party to mediate. While FixNow is not legally obligated to settle disputes, we will make reasonable efforts to reach a fair outcome.

6.    Amendments to This Policy
 FixNow reserves the right to update or amend this Refund Policy at any time without prior notice. Any changes will be published on this page and will apply to all refund requests submitted after the updated effective date. Customers are advised to review this policy periodically to stay informed of any updates.

Contact Us
If you have questions regarding this Refund Policy or wish to inquire about a pending refund, please contact us at:

Now Cyprus
 Email: Info@fixnow.com.cy
 Phone:+357 99 033264
 Website: www.fixnow.com.cy