Privacy Policy

FixNow (“FixNow”, “we”, “us”, or “our”) is committed to safeguarding the privacy of users who interact with our platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable laws in the Republic of Cyprus. By using FixNow’s website and services, you acknowledge that you have read, understood, and agree to the terms outlined below. If you do not agree with this policy, please do not use our services.

1.    Information We Collect
 When you engage with our website or services—whether as a customer seeking repairs or as a professional providing them—we collect various types of data, either directly from you or through automated technologies.

Information you provide directly may include:

●     Your name, email address, phone number, and residential or service address

●     Account credentials including your username and password

●     Booking and service request details

●     Messages exchanged via our platform’s communication system

●     Professional verification data (e.g., licenses, identification documents) for service providers

Information collected automatically includes:

●     IP address, device type, browser information, and operating system

●     Activity logs such as pages viewed, time spent on site, clickstream data

●     Location information (if enabled via your device)

We may also receive information about you from third parties, such as payment providers, background check services, or partners assisting with identity verification.

2.    How We Use Your Information
 We process your personal data for the following purposes:

●     To create and manage your user account

●     To facilitate bookings, dispatch professionals, and manage service transactions

●     To enable secure communication between customers and professionals

●     To improve website functionality, optimize user experience, and analyze platform usage

●     To send booking confirmations, reminders, service updates, and important notifications

●     To process payments (if and when applicable)

●     To enforce our Terms and Conditions and protect against fraud, misuse, or illegal activity

●     To comply with legal and regulatory obligations

We only collect data that is relevant and necessary for the above purposes and retain it only for as long as is required to fulfill those purposes, or as required by law.

3.    Sharing Your Data
At FixNow, we understand that your personal data is sensitive and must be handled with care. We only share your information when necessary to operate our platform, fulfill service obligations, comply with legal requirements, or protect our legitimate interests. Below are the types of third parties we may share your information with, the reasons for doing so, and the nature of the data disclosed:

Service Providers (Professionals):
When you book a service, we share your name, contact number, service location, and booking description with the professional responsible for fulfilling the job. This ensures they are able to reach you and complete the requested service. These professionals do not receive access to your full account profile or unrelated personal information.

Payment Processors:
If we introduce online payment features, limited personal and payment information such as your name, email, billing address, and transaction details will be shared with secure, PCI-DSS-compliant payment providers. FixNow does not store your full credit or debit card numbers.

Hosting and IT Infrastructure Partners:
We rely on external service providers to host our platform, store encrypted data, and provide technical support. These providers may have access to necessary operational data such as user IDs, device logs, or email addresses to ensure functionality and service continuity. They are contractually bound to maintain strict data security standards.

Auditors and Regulatory Consultants:
In situations involving financial audits, compliance reviews, or security assessments, independent auditors or consultants may access data such as anonymized user activity, service histories, or billing records. This is solely to verify operational integrity and legal compliance.

Legal Advisors and Insurers:
If a claim, dispute, or legal investigation arises, we may share relevant data—such as communication logs, booking records, and user identity details—with lawyers, external legal counsel, or our liability insurance providers. This is done strictly on a need-to-know basis and in line with legal privilege.

Government Authorities and Law Enforcement:
We may be required to disclose personal data to government authorities, courts, regulators, or law enforcement bodies if such disclosure is legally mandated or necessary to prevent criminal activity, fraud, or threats to the safety of others.

Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, user data may be transferred to the new entity. We will notify affected users if such a change results in material alterations to data handling practices.

Marketing and Analytics Providers:
FixNow may share aggregated and anonymized data with marketing agencies or analytics firms to understand platform usage trends, improve service offerings, or manage ad performance. This data cannot be traced back to individual users and does not include personally identifiable information unless you’ve given explicit consent.

All third parties with access to personal data are required to maintain confidentiality and comply with applicable data protection laws. We conduct due diligence on our vendors to ensure they implement adequate safeguards before sharing any data.

4.    Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable laws. If you close your account or withdraw consent, we will securely delete or anonymize your data, unless it must be kept for regulatory, accounting, or legal reasons.

5.    Your Rights
As a data subject under GDPR and Cypriot law, you have the following rights:

●     Right of access – Request a copy of the data we hold about you

●     Right of rectification – Request correction of inaccurate or incomplete data

●     Right to erasure – Request deletion of your data when no longer necessary

●     Right to object – Object to certain types of processing (e.g. direct marketing)

●     Right to restrict processing – Ask us to limit how we use your data in certain cases

●     Right to data portability – Request that we transfer your data to another provider

●     Right to withdraw consent – If you’ve given consent for any processing activity, you may withdraw it at any time without affecting the lawfulness of previous processing.

T   Exercise any of these rights, please contact us using the contact information provided at the end of this policy. We may ask for proof of identity to verify your request.

6.    Data Security
We implement industry-standard security measures—both technical and organizational—to protect your personal data against unauthorized access, alteration, loss, or disclosure. These include encrypted connections (SSL), secure servers, password-protected accounts, and access controls. However, no system is entirely immune to security threats, and we encourage users to take steps such as using strong passwords and logging out after each session.

7.    Cookies and Tracking Technologies
FixNow uses cookies and similar tracking technologies to recognize users, improve site performance, and analyze behavior. Cookies may be used to store session information, remember preferences, or deliver relevant content. You can adjust cookie settings in your browser at any time. Note that disabling cookies may affect the functionality of certain parts of the site.

8.    External Links
Our website may contain links to third-party websites or services that are not operated by FixNow. We are not responsible for the privacy practices or content of such sites. Users are encouraged to review the privacy policies of any external websites before providing them with personal data.

9.    Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or business operations. Any modifications will be posted on this page along with an updated “Effective Date.” If the changes are significant, we will provide prominent notice or request renewed consent. Your continued use of our platform constitutes acceptance of any changes.

Contact Us
 If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fi  Now Cyprus
 Email: Info@fixnow.com.cy
 Phone:+357 99 033264
 Website:www.fixnow.com.cy